Website and App Terms & Conditions
Table of Contents
03. Online Business Account Limits
04. Scope of Agreement
05. Opening your Corporate Account
06. Using the Corporate Account
07. Currency Transactions
08. Authorisation of Payments and Stopping Payments
09. Checking Account Balance
10. Closing Your Account and Redeeming Your Money
11. Your Liability and Authorisations
14. Incorrect Transactions
16. Termination or Suspension
18. Circumstances Beyond our Control
19. Your Information – Personal Data
22. Customer Services
23. Governing Law
“Account Details” any details related to your Corporate Account, such as, but not limited to, Sort Code and Account Number.
“Account Limits” Maximum limits that you can have in relation to the Corporate Account, such as the Maximum Account Balance, and limits on transactions.
“Account Information Services” an online service which provides consolidated information on accounts held by you with one or more payment service providers such as banks.
“Account Information Services Provider” a third-party payment service provider which is authorised by its Regulator to provide Account Information Services with your explicit consent and under a separate agreement which you have signed with them.
“Account Maximum Balance” the maximum balance you can have on your Corporate Account.
“Account Owner” the entity legally responsible for a Viola Account.
“Agreement” this agreement as varied from time to time.
“ATM” automated Teller Machine.
“Authorised Third-Party Provider” Includes Account Information Service Provider and/or Payment Initiation Service Provider.
“Authorised Person” or “Viola Customer” the legal entity or entities who access and use Viola’s products and services.
“Available Balance” the value of funds available on your Corporate Account.
“Applicable Law” means any laws, regulations, regulatory constraints, obligations or rules in the United Kingdom, or any other relevant jurisdiction, which are applicable to this Agreement (including binding codes of conduct and binding statements of principle incorporated and contained in such rules from time to time), interpreted (where relevant) in accordance with any guidance, code of conduct or similar document published by any Regulatory Authority.
“BACS” means UK Bankers’ automated Clearing Services.
“Business Day” means a day, other than Saturday, Sunday or public holiday in England, when banks in London are open for business.
“Business Hours” means the time between 9:00 to 17:30 UTC on a Business Day.
“Corporate Account” means the electronic account established by Viola.
“CHAPS” means the Clearing House Automated Payment System.
“Circumstances Beyond Our Control” means abnormal and unforeseen circumstances beyond our control and include but are not limited to:
1. strikes, lock-outs or other industrial action;
2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
5. impossibility of the use of public or private telecommunications networks; and
6. the acts, decrees, legislation, regulations or restrictions of any government.
“Customer Services” is the team responsible for supporting queries relating to your Viola Account. Contact details for Customer Services can be found at Paragraph 17.
“e-money” the electronic money associated with your Corporate Account.
“Faster Payment” A service allowing you to make and receive electronic payments in the UK which is received by the recipient bank within 2 hours provided that the receiving organisation or bank is part of Faster Payments Scheme.
“Fee Table” means the table of fees and charges by us from time to time that is available on the Viola fee Table Website.
“Inactive” means no activity/transactions on the account or if the account is dormant;
“Payment Initiation Services” an online service which accesses your Corporate Account to initiate the transfer of funds on your behalf.
“Payment Initiation Service Provider” a third-party payment service provider which is authorised by its Regulator to provide Payment Initiation Services with your explicit consent and under a separate agreement which you have signed with them.
“Payment Services” means:
1. the transfer of electronic monetary value from your Corporate Account to recipients that accept electronic monetary value;
2. the transfer of electronic monetary value from your Corporate Account to your Card Account.
“Regulator” means the Financial Conduct Authority in the UK or another European financial services regulator.
“Sort Code” a six-digit number which can be found on the front of the Corporate Account.
“Account Standing Order” payment Instruction allowing regular or recurring payments to be made to a particular person or organisation.
“Customer Portal” the Viola portal is the forum which grants you access to your Corporate Account.
“You” or “Your” the Corporate Account Owner.
2.1. These Terms and Conditions are between you (the “Customer”, “you” or “your”) and Viola Money (Europe) Limited (“Viola”, “we”, “us” or “our”). Viola is a company incorporated in England and Wales with company number 09703795 and with the Registered Office address, 3 Waterton Park, Bridgend, Wales, CF31 3PH.
2.2. Viola is the issuer of Electronic Money in your Viola Corporate Account and performs payment services. Viola is authorised by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011 for the issuing of electronic money. We are included in the FCA’s Register of Electronic Money Institution firms (Firm Reference Number 900893) which can be found on the FCA website.
2.3. Viola designs and operates the Viola website and app. The Corporate Account will be opened (subject to satisfying Corporate Account opening procedure) on your behalf by Viola.
2.4. Although Our activities are regulated by the Financial Conduct Authority, your Corporate Account is not covered by the Financial Services Compensation Scheme. However, the funds in your Account are safeguarded by us in accordance with the Electronic Money Regulations 2011, which means your funds are segregated against any loss that can be reasonably anticipated. The objective of this segregated account is to protect customer funds against Viola’s insolvency.
2.5. The Viola Corporate card is issued by AF Payments Limited pursuant to a license by Mastercard International. This card is for payments from the Viola Corporate “Card” and the Viola Corporate ‘Card Account’. Your legal agreement with AF Payments Limited is found in the supplementary conditions under the heading “Cardholder Terms and Conditions”.
2.6. A reference to any statute, statutory provision or regulation will be construed as a reference to the same as it may be amended, modified or re-enacted from time to time.
2.7. Headings are included for convenience only and do not affect the interpretation of these Terms.
2.8. The singular includes the plural and vice versa.
3. Online Business Account Limits
3.1. Subject to any further risk assessment requirements, on opening a new account, Viola Corporate online business account is available for businesses with a turnover of up to £2 million per annum. Some exceptions may apply, and these will be assessed on a case by case business.
3.2. Subject to any further risk assessment requirements, on opening a new Corporate Account, Viola Account Limits are set out in the Fees and Limits Page.
3.3. Please note that it may be necessary for Viola to set lower Account Limits than those set out in the Limits Page. We can also change limits at our discretion at any time to comply with our regulatory obligations and to reduce the risk of financial crime. In the event that we lower the Account Limits, if we are able to, we will notify You of the revised Account Limits applicable to Your Account.
4. Scope of Agreement
4.1 Your Corporate Account is an e-money account and the electronic money associated with it is provided by us and will be in pounds sterling. Your rights and obligations relating to the use of this Account are subject to these Terms and Conditions between you and us.
4.2 This Agreement is written and available only in English and we undertake to communicate with you in English regarding any aspect of your Corporate Account.
4.3 You agree that we may communicate with you by e-mail or SMS for issuing any notices or information about your Corporate Account. Therefore, it is important that you ensure you keep your e-mail address and mobile phone number updated. You can do this by contacting our Customer Services and regularly check for any notifications.
4.4 If you wish to make use of the services provided by an Authorised Third-Party Provider on the Account, they may do so provided that the Account Owner has signed up for Viola Corporate Customer Portal and notified us in writing and the Account is active. Before using an Authorised Third-Party Provider, you should ensure that the Authorised Third-Party Provider is authorised by a Regulator to provide their services. In the UK, the Financial Conduct Authority’s register that is a public record that shows details of firms, individuals and other bodies that are, or have been, regulated by the Prudential Regulation Authority (PRA) and/or the Financial Conduct Authority (FCA). You must provide explicit consent to share the Viola Corporate Portal credentials with the Authorised Third-Party Provider each time an access to the Corporate Account is required for them to provide their services. You should always consider the implications of sharing the Viola Corporate Portal credentials and any personal information.
4.5 If an Authorised Third-Party Provider requests access to the Corporate Account to provide their services using the Viola Corporate Portal credentials, we will assume that you have given consent to do so. Please note we are obliged to provide access to the Corporate Account if it is requested by an Authorised Third-Party Provider and can only refuse access in certain circumstances.
4.6 If we deny a payment initiation service provider or an account information service provider access to your Corporate Account, we will notify you of our decision and of the reasons for our decision via email, unless that notification is unlawful or could compromise the security of your Corporate Account.
4.7 If you do not wish to use services provided by an Authorised Third-Party Provider on the Account, you can simply refuse to provide consent or refuse to share the Viola Corporate Portal credentials with an Authorised Third-Party Provider.
4.8 No other compensation schemes exist to cover losses claimed in connection with your Corporate Account.
5. Opening your Corporate Account
5.1. To apply for a Viola Corporate Account, you must be at least 18 years old.
5.2. The business you register must be either:
i. a UK Limited Company registered within Companies House, with a registered company number, registered address and business trading address if different to the registered address, or
ii. a sole trader.
5.3. The registered Company must not be a Holding company.
5.4. The Company must not be subject to any actions such as under administration, provisional liquidation, in insolvency proceedings or be in the process of being wound up (closed) or removed from the Companies House register.
5.5. The applicant must be authorised by the business and/or be a “Person of Significant Control” to open the account and must not be subject to any sanctions including any of the Company Director(s), officers, representatives or shareholders and the Company Director(s) should not been subject to disqualification.
5.6. We will register your Corporate Account for you on the basis of the Information that you have provided to us. You must provide accurate information and tell us of any changes to your Information as soon as possible so that our records remain correct. During the registration process we will ask you to provide details about the Company’s business operations (i.e. nature of work, expected transfer amount, sector of operation). You must provide current, complete and accurate information as requested by us and maintain this information as current and accurate. In case of any changes to your Information you must tell us as soon as possible so that our records remain correct by contacting: firstname.lastname@example.org
5.7. If we discover that the information we hold about you is incorrect, we may have to suspend or cancel your Corporate Account until we can establish the correct information, in order to protect us both.
5.8. To use the Corporate Account, you will need to download the Viola Corporate App via your mobile phone. The app is available to download from the Apple store or on Google Play.
5.9. You can also use the Viola Corporate Account through signing up via our webpage which can be found here: https://www.violacorporate.com/
5.10. A Viola Corporate Account is for business use only, not for personal use and the applicant attests that they are not using the account for personal, family or household purposes. If you use your Corporate Account for personal purposes, we may close your Corporate Account immediately.
5.11. The Corporate Account is not available to businesses that operate in the following high-risk industries: casinos and other betting or gambling activities, sales of unlicensed pharmaceuticals, trading of weapons, explosives or armaments, bidding fee auctions, unregistered charities and charities that are not incorporated.
5.12. You alone are responsible for understanding and complying with any and all laws, rules and regulations of the specific jurisdiction that may be applicable to you in connection with your use of the Viola Services, including but not limited to, those related to taxes or foreign currency transactions. All tax obligations therefore fall under your responsibility and that of any authorised person within your company. Viola assumes no responsibility with regards to the execution of tax obligations, or calculation and transfer of taxes relevant and applicable to you and your company in any of the countries in which you operate.
6. Using the Corporate Account
6.1. Your Corporate Account can receive the full range of Transactional Banking Services. We Are Able to Provide You With:
1. CHAPS Transactional Banking Services
2. Faster Payments Transactional Banking Services
3. BACS Direct Debit Service Transactional Banking Services (feature to be implemented soon)
4. The BACS Direct Debit Refund Service Transactional Banking Services (feature to be implemented soon)
6.2. The Account can also be used for setting up Direct Debits and Standing Orders. (feature to be implemented soon)
6.3. Your Account can also receive internal transfers from other Viola Accounts owned or controlled by you, which apply instantly.
6.4. A payment coming into the Corporate Account may not be credited if:
6.4.1. The Account has reached the Corporate Account Maximum Balance and has exceeded the Account Limits; or
6.4.2. The Account is inactive or blocked; or
6.4.3. The sender has provided incorrect/invalid Account Details for your Account; or
6.4.4. We suspect fraudulent activity on the Corporate Account; or
6.4.5. To do so is prohibited by any law
6.4.6. If we are unable to credit your Corporate Account, then the funds may be sent back to the sender without a prior notification to you.
6.5. Your Account can make Faster Payments out to external bank accounts. All Faster Payments will be sent within 2 hours or as otherwise indicated in the service level agreement.
6.6. The time of receipt of a transaction order is when we receive it. A Viola customer cannot stop a transaction after it has been transmitted to us and you or the Viola customer have given consent, or when you have given your consent to a pre-authorised payment.
7. Currency Transactions (Feature Coming Soon)
8. Authorisation of Payments and Stopping Payments
8.1. It is your responsibility to ensure correct Payment details are provided when making any payment or setting up a payee on your behalf. You are responsible if you give us incorrect instructions or mistakenly instruct us to make the same payment more than once, but we will try to help you get this money back. We may not always be able to do this, but we will try to do so.
8.2. We will charge you a fee for tracing, recalling or cancelling a payment. We will tell you how much it is before we start the recovery process. If we cannot get the money back, you can request the relevant information we have about the transaction to help you reclaim the money. We will provide this information on receiving a written request from you, unless the law prevents us doing so.
8.3. A Viola Customer can authorise us to make a payment from your Account by giving us instructions via a third-party, such as through a Payment Initiation Service Provider or a direct debit scheme. We will treat a payment as authorised by you if:
8.3.1. the transaction was authorised from the Viola Account using the necessary security details 8.3.2. Viola have made a transaction on your Account based on your instructions; or
8.3.3. a Payment Initiation Service Provider has instructed a payment from your Account which you provided consent for.
8.4. We may refuse to execute or process a payment (without prior notice to you) if:
8.4.1. The Account does not have sufficient Available Balance to cover the payment; or
8.4.2. The Account is suspended or closed; or
8.4.3. The Account has reached its Account Limits; or
8.4.4. We need to do so to comply with the rules of the payment system; or
8.4.5. We suspect fraudulent activity on the Account, or the payment is unlawful or fraudulent; or
8.4.6. We are concerned about fraud or unauthorised access to the Account by a Payment Initiation Service Provider; or
8.4.7. If we are required to comply with any law.
8.5. We will not be liable for any loss this may result in, nor will we be obliged to inform the intended recipient.
8.6. A Viola Customer can check the Account to ensure there was enough Available Balance and/or that correct recipient details were provided or can ask us why we have not executed a payment by contacting Customer Services. Unless the law prevents us, we will explain why, and we will also tell you what can be done to correct any errors in the payment instruction.
8.7. Because Viola are concerned under paragraph 9.4.6. we will contact you using the contact details provided by you or by leaving a message on the Viola Corporate Portal as soon as possible or in advance if possible to explain why we have refused to process the payment, unless we are prohibited by the law or we have security reasons not to do so.
8.8. You may not be able to stop any payments once it has been authorised by us on your behalf, you or a Payment Initiation Service Provider.
8.9. The Available Balance on your Corporate Account will not earn any interest.
8.10. If, for any reason, a payment is processed for an amount greater than the Available Balance on your Corporate Account, you must repay us the amount by which the Full Deductible Amount exceeds your Available Balance immediately after receiving an invoice from us. Should you not repay this amount immediately after receiving an invoice from us we reserve the right to take all steps necessary, including legal action and/or closing your Account, to recover any monies outstanding.
8.11. We may in the future offer you the opportunity to use physical or virtual cards in connection with your Account. If we offer such cards to you, we will notify you of any additional terms and charges in accordance with the provisions of this Agreement. Such cards would follow the Mastercard Scheme and it is your right to refuse these cards.
9. Checking Account Balance
9.1. A Viola Customer can check the Available Balance and transaction history on the Corporate Account via the Viola corporate Platform.
10. Closing Your Account and Redeeming Your Money
10.1. You may close you Corporate Account by giving us written notice by email. All written notices should be addressed to our Customer Services.
10.2. All Direct Debit transactions that were set up on the Corporate Account will be rejected once your Corporate Account is closed.
10.3. If we find any additional withdrawals, fees or charges have been incurred on your Corporate Account following the processing of the redemption request, we’ll send an itemised invoice to you and we will require you to refund us immediately after receiving the invoice. Should you not repay this amount immediately after receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.
10.4. Any Available Balance remaining on the Corporate Account after Account closure will be transferred to your nominated bank account via Faster Payments. If for any reason this is not possible, such Available Balance will remain yours for a period of six years from the date of Account closure. Within this period, you may at any time request a refund by contacting Customer Services. You will not have any access to your Account and we will not return any funds remaining on the Account after six years from the date of Account closure and this Agreement will terminate.
11. Your Liability and Authorisations
11.1. You are responsible for understanding and complying with the Agreement including these Terms and Conditions.
11.2. We may restrict or refuse to authorise any use of your Account if using your Corporate Account is causing or could cause a breach of this Agreement or if we have reasonable grounds for suspecting that you or a third-party has committed or is about to commit a crime or other abuse in connection with your Corporate Account.
11.3. You must not:
11.3.1. Allow a third-party other than us or an Authorised Account Information Service Provider to use or access your Account, or
11.3.2. Disclose your security information or otherwise make them available to any other person, whether verbally or by entering them in a way that allows them to be observed by others, it is your responsibility to keep your security information protected and or secret.
11.3.3. Disclose or make available your Viola Corporate Portal credentials to a third-party unless the third-party is an Authorised Account Information Service Provider and you want to use Account Information Services provided by them.
11.4. You will be liable for all transactions that take place as a result of you acting fraudulently or failing to comply with these Terms and Conditions with intent or gross negligence. Any such transactions and any fees and charges relating to such transactions will be deducted from the Available Balance on your Account.
11.5. You will be liable for all transactions that we make on your behalf following instructions from transactions, which a Payment Initiation Service Provider authorises.
11.6. You will be liable for all unauthorised transactions that arise from the use of lost or stolen Account security information such as but not limited to the Viola Corporate Portal log in details, if you fail to keep the security features of the Account safe.
11.7. You agree to indemnify and hold harmless, us and our distributors, partners, agents, sponsors, and service providers and their group companies from and against the costs of any legal action taken to enforce this Agreement and/or any breach of this Agreement by you.
12.1. The fees which apply to your Viola Account can be found on the Fees & Limits page and form part of this agreement.
13.1. It is your responsibility to keep us updated of changes to your Information and the Company’s information. Failure to do so may result in us being unable to contact you regarding your Corporate Account or to let you know about changes to this Agreement.
13.2. If we contact you in relation to the Corporate Account, for example, to notify you that we will be changing the Terms and Conditions or have closed your Account and wish to send you a refund, we will use the most recent contact details you have provided to us. Any email to you will be treated as being received as soon as it is sent by us.
13.3. We will not be liable to you if your contact details have changed and you have not told us.
14. Incorrect Transactions
14.1. If you have a reason to believe that a transaction on your Corporate Account was unauthorised by you or a Payment Initiation Service Provider or was made incorrectly, you must inform us immediately by contacting Customer Services.
14.2. If an unauthorised transaction is reported to our Customer Service, we will by the end of next Working Day refund the amount including any fees and restore your Account to the position it would have been in if the unauthorised transaction had not taken place.
14.3. We are not obliged to refund the unauthorised sums to you if we have reason to believe you have acted fraudulently and we may notify the police, or any other authority permitted by law. If we do not provide a refund by the end of the next Working day but subsequently confirm that the transaction was unauthorised, we will refund the sums to you.
14.4. We will have no further liability to you once we have refunded the unauthorised sums to you. If we subsequently discover that you were not entitled to a refund, we shall treat the refund as a mistake and be entitled to reapply the transaction, including any fees, to your Account.
14.5. You will be liable for all unauthorised transactions made from your Corporate Account if you have deliberately or with gross negligence failed to keep your Account security information safe in accordance with this Agreement or where you have failed to notify us without undue delay on becoming aware that your Account security information has been lost or stolen.
14.6. You will not be liable for unauthorised transactions from your Corporate Account after you have told us that your Account security information has been lost or stolen.
14.7. If you tell us that a transaction has been made incorrectly, after we are informed, we will refund your Account with sufficient funds including any charges to restore your Account to the same position as if the incorrect transaction had not been made. However, this will not apply if:
1. You fail to tell us of the incorrect payment without undue delay and in any case within 13 months of the date on which the transaction occurred.
2. Any payment instructions you gave us were incorrect. If so, we will make reasonable efforts to recover your money if the payment has gone missing. We will notify you how much it is and we will start the recovery process. If we are unable to recover the funds, you can request the relevant information we have regarding the transaction to help you reclaim the payment amount. For legal reasons, we are obliged to provide this information on receipt of a written request, except where the law prevents us from doing so.
3. We can show that the payment was actually received by the intended recipient at the other bank.
4. If funds have been paid in to your Corporate Account by mistake, we can take the funds back out of your Account and/or put a hold on the money, so it cannot be spent.
14.7.1 We do not have to tell you before we take the money back or put a hold on the money.
14.7.2 If funds go into your Corporate Account by mistake, we are required to provide sufficient details about you and the incorrect payment to the bank or institution that sent the payment to enable them to recover the funds.
15.1. We may change these Terms and Conditions, including fees and limits by providing you with at least two months’ prior notice by e-mail (provided you have supplied us with an up-to-date e-mail address). We will also ensure the most recent version is always available on the Viola Corporate website under the Terms heading (see footer).
15.2. If you do not agree with the changes to the Terms and Conditions, you may at any time within the two months’ notice period terminate your Agreement and close your Account. However, in the event you do not cancel during this period then you will be deemed to have accepted them and the changes will apply to you.
15.3. There are some situations where we can make changes to this Agreement and we do not have to tell you in advance. These are changes you probably expect because of the nature of the product or service, or that you won’t mind about because they are favourable to you. We do not have to tell you personally in advance when any of the following happen:
15.3.1. If the change is in your favour, if we reduce your charges, if we make this Agreement fairer to you, or if we introduce a new service or feature from which you can benefit.
15.3.2. We make a change because a change in law or regulation says that we have to by a particular date, and there isn’t time to give you notice.
15.3.3. If any part of these Terms and Conditions are inconsistent with any regulatory requirements, then we will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical.
16. Termination or Suspension
16.1. We can terminate this Agreement at any time:
16.2. If we give you four months’ notice and refund any Available Balance to you, or
16.3. With immediate effect if you have breached these Terms and Conditions, or if we have reason to believe that you or a third-party has committed or is about to commit a crime or other abuse (including fraud) in connection with your Account.
16.4. We can suspend, block or terminate your Account at any time with immediate effect without any prior notice to you if:
i. We discover any of the Information you provided when setting up your Viola Account was incorrect; or
ii. You have reached your Account Limit.
iii. We believe that this is necessary for security reasons.
iv. Any legal obligations require us to do so.
v. You have breached these Terms and Conditions.
vi. We suspect or to prevent suspected unauthorised or fraudulent use of your Account.
16.5. In the event that we do suspend, block or terminate your Corporate Account then if we are able to do so, we will tell you in advance otherwise we will let you know immediately afterwards (to the extent the we are permitted by law).
16.6. In the event that any additional fees are found to have been incurred on your Corporate Account following termination by either you or us, then subject to this Agreement, you shall refund to us any sum which relates to a withdrawal on the Corporate Account or charges validly applied whether before or after termination. We will send an invoice to you and will require you to refund us immediately. Should you not repay this amount immediately after receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.
17.1. Our liability in connection with this Agreement (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) shall be subject to the following exclusions and limitations:
17.1.1. We shall not be liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, a lack of funds.
17.1.2. We shall not be liable for any loss of profits, loss of business, or any indirect, consequential, special or punitive losses.
17.1.3. We shall not be liable for any incorrect amounts transferred into your Corporate Account or deducted from your Corporate Account due to incorrect instructions provided to us or by any actions taken by you.
17.1.4. Where sums are incorrectly deducted from your Available Balance due to our default, our liability shall be limited to payment to you of an equivalent amount to that which was incorrectly deducted from your Available Balance.
17.1.5. In all other circumstances of our default, our liability will be limited to transferring any Available Balance to your nominated bank account.
17.2. Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.
17.3. To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
17.4. The above exclusions and limitations set out in this paragraph shall apply to any liability of our affiliates such as AF Payment Limited, and other suppliers, contractors, agents or distributors and any of their respective affiliates (if any), to you, which may arise in connection with this Agreement.
17.5. In the event of suspected or actual fraud or security threat to your Corporate Account, we will use SMS, telephone, post, email or another secure procedure to contact you. We may ask you to verify your identity for security purposes.
18. Circumstances beyond our control
18.1. We are not responsible for any breach of these Terms by us, or for any loss you incur in connection with such breach, due to any Circumstances Beyond Our Control.
18.2. Our performance of the Payment Services is deemed to be suspended for the period that the Circumstances Beyond Our Control continue, and we will have an extension of time for performance for the duration of that period.
18.3. If any Circumstances Beyond Our Control occur, we may take any action we consider appropriate in connection with the Account and use reasonable endeavours to end the Circumstances Beyond Our Control.
19. Your Information – Personal Data
19.1. Some personal data will be necessary for us to provide you with the Corporate Account and services under this Agreement, we are the Data Controller and only use your personal data for this purpose.
19.5. If you allow or give consent to an Authorised Third-Party Provider to access your Account to provide their services to you, you should know that we have no control over how an Authorised Third-Party Provider will use your information nor will we be liable for any loss of information after an Authorised Third -Party Provider have access to your information.
20.1. If you are not satisfied with the service you are receiving you should provide written details of your concerns to Customer Services, details are found under paragraph 22. All queries will be handled in accordance with our complaints procedure. Customer Services will provide a copy of the complaint procedure upon request.
20.2. If we fail to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0800 023 4567). Details of the service offered by the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk
21.1. Any delay or failure to exercise any right or remedy under these Terms and Conditions by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
21.2. If any provision of these Terms and Conditions is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
21.3. You may not assign or transfer any of your rights and/or benefits under these Terms and Conditions and you shall be the sole party to the contract between us. You will remain liable until your Account issued to you is terminated. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under these Terms and Conditions.
21.4. No third party who is not a party to these Terms and Conditions has a right to enforce any of the provisions in these Terms and Conditions.
21.5. These Terms and Conditions contain the information set out in Schedule 4 of the Payment Service Regulations 2017 and you can obtain a copy of this Agreement at any time by contacting Customer Services.
21.6. These Terms and Conditions are governed by English law and you agree to the exclusive jurisdiction of the courts of England and Wales.
22. Customer Services
22.1. The Customer Service department is open from 9:00 a.m. to 5:30 p.m. (UK time), Monday to Friday (inclusive) (excluding public holidays in the United Kingdom). A Lost and Stolen reporting service is available 24 hours a day, 7 days a week via the Website/App. We may record any conversation You have with Customer Services for training and/or monitoring purposes.
Contact us by email: email@example.com
Telephone: +44 (0)2080 368814
(Monday to Friday 09:00 – 17:30)
23. Governing Law
23.1. These Terms and Conditions are governed by the laws of England and Wales.
24.1. The parties to these Terms and Conditions submit to the non-exclusive jurisdiction of the courts of England and Wales.