If you lose your card or it is stolen, or you suspect that someone else has found out your Passcode or password.
Please lock your card from either your Viola Corporate dashboard or app, please also change your password and passcode.
If your card is stolen you must tell us immediately email us at firstname.lastname@example.org or call +44 (0)2080 368814.
Your card will be cancelled immediately. If, after reporting a lost card, you subsequently find the card, you must not use it.
If you ask us to do so, and if you provide information and assistance that we request from you, we will investigate any disputed transactions or misuse of your card.
If the investigations show that any disputed transactions were authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your card, security details or PIN secure or by failing to notify us without delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the card).
Then we will not refund the transaction amount and will charge you a fee of up to £75 for any loss we suffer because of the use of the card. If the investigations show that you have not acted fraudulently or with gross negligence.
Your maximum loss or liability to us for any unauthorized transaction will be limited to £75 and we will refund the amount of any transactions entered after we receive your notification.