If you dispute a transaction that has been processed on your Viola Corporate Business Current Account, contact our Customer Support Team on +44 (0)2080 368814 or email email@example.com. A Unique case number will be raised, and we will get back to you within 24 hours with a solution.
You should contact us as soon as possible without undue delay after noticing that any transaction posted to your card account is unauthorised, has been posted in error, or is otherwise incorrect. We will refund the amount of any transactions that our investigations show was not authorised by you, provided you have acted with reasonable care, kept your card secure, not disclosed your Passcode or security details to anyone else and not acted fraudulently. We may charge you a process Fee.
You may be entitled to claim a refund if the transactions were:
• Not authorised under this agreement; or
• We are responsible for a transaction that was incorrectly executed by us; or a pre-authorised transaction which did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than you could reasonably have expected, considering normal spending patterns on the card or the circumstances of the transaction.